Lifetime Warranty, Satisfaction Guaranteed
Lifetime Warranty is our way to make sure our products arrive in the best quality every time. Each customer deserves the best paintless dent removal tools. At B&D Innovative tools we stand behind our products not just for a month or year, but for the lifetime of the tool. We guarantee your tool will work as hard as you do, and if it doesn’t we will make it right.
B&D reputation is built on quality, product performance, and staff knowledge in PDR. We accept returns postmarked within 30 days from the date your order was shipped. If you experience a manufacturing defect in materials or workmanship don’t worry. B&D PDR tools and accessories come with a lifetime warranty. We will repair or replace the tools, accessories, and imports at no additional product price. However, the customer is responsible for shipping the old merchandise back to B&D in Santa Ana, CA. It is at our sole discretion to determine manufacturer’s defects. Warranty does not cover products lost, dropped, re-forged, or any other damages caused by consumer. Warranty claim is only available to PDR tools purchased from our location in Santa Ana or at banddtools.net.
To make a claim, complete the online Contact Us form. Please make sure to send us the confirmation code with a description of the defect for further evaluation. We will contact you within 2 business days. If corresponding during a seasonal holiday or weekend please give our sales team more time to respond to your claim.
Limitations on Damages
The consumer is limited to damages of repair of product or replacement with an identical or equivalent priced product at the selection of B&D Innovative Tools. B&D is NOT liable for any other damages, such as special, incidental, or consequential damages, resulting from the use of this product.