Paintless Dent Repair Tools
Our policy

Shipping & Returns

Our Shipping and Return policy

Shipping & returns are managed by the B&D Innovative Tools sales team. To request a tracking number or ask us a question please contact us here.

Returns

You may return most new, unopened items within 30 days of delivery for a full refund. We’ll also pay the return shipping costs if the return is a result of our error when we’re shipping paintless dent repair tools (you received an incorrect or defective item, etc.).

You should expect to receive your refund within two weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the “Complete Orders” link under the My Account menu and click the Return Item(s) button. We’ll notify you via e-mail of your refund once we’ve received and processed the returned item.

Shipping PDR Tools

We can ship to virtually any address in the world. We are specialist in shipping paintless dent repair tools. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will ship your order no later than 3-5 business days. Shipping and delivery dates are based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

You should expect to receive your refund within two weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the “Complete Orders” link under the My Account menu and click the Return Item(s) button. We’ll notify you via e-mail of your refund once we’ve received and processed the returned item.

Russia orders

All shipments to Russia must go through our Broker. Please contact B&D for correct charges. Click here to send us an email.

Greece orders

Due to high duties/taxes we will not ship to Greece.

Contact us today

If you have any questions regarding our tools, please don't hesitate to reach out. We are always here to help.

Paintless Dent Repair Tools